An effective on-line dispute resolution network for enhancing collective redress in Europe: how to handle mass small claims through an integrated approach
Pubblicato 2022-05-18
Parole chiave
- Reg. 861/2007,
- Dir. 2013/11,
- Reg. 524/2013,
- Dir. 2019/2161,
- Dir. 2020/1828
- Small claims,
- Enforcement of consumer rights,
- Alternative Dispute Resolution,
- Online Dispute Resolution Platform,
- Collective Redress and Settlements,
- E-justice,
- ADR/ODR and Adjudication as Different Levels of an Integrated Public Service Provided Online ...Più
Copyright (c) 2022 Beatrice Zuffi
Questo volume è pubblicato con la licenza Creative Commons Attribuzione 4.0 Internazionale.
Come citare
Abstract
The ESCP disappointing results, the scarce interconnection between Reg. 861/2007, ADR legislation and Directives 2019/2161 and 2020/1828, as well as the suboptimal functioning of the ODR platform urge for a global rethinking. The Author points out some possible interventions to implement consumers’ and users’ protection in relation to small and homogenous claims, hoping that the European Institutions will soon consider a reform aimed at establishing an online integrated justice service in which court procedures merge with mechanisms of amicable solution.